Shipping policy

Sandhill Sports LLC currently ships to customers within the United States only.

Order Processing
Processing time is typically 1-3 business days before shipment, the time it takes us to confirm your order, prepare fulfillment, and coordinate with our supplier or warehouse. Shipping estimates begin once processing is complete and the order has shipped.

Current Shipping Options
Most framesets and wheels currently ship directly from our factory partner in China. Choose from these options at checkout:
- Expedited Air: arrives in 1-2 weeks after processing and shipment
- Standard Sea: arrives in 4-5 weeks after processing and shipment
  Shipping prices vary by product, destination, and method, and are shown at checkout.

Future U.S. Warehouse Fulfillment
Beginning in October 2026, we expect to begin fulfilling select products from a U.S. warehouse. Once available, eligible in-stock products should ship domestically and arrive in about 1 week after processing, depending on carrier and destination. Availability may vary by product, size, color, and inventory.

Pre-Orders and Out-of-Stock Items
You can pre-order out-of-stock sizes, colors, or products when available. We'll send an estimated timeline by email, usually 1-2 months, and you can cancel any time before shipment for a full refund.

Shipping Delays
Estimated shipping times can vary due to production, customs, carrier delays, weather, holidays, or other factors outside our control. If your order is delayed beyond the stated timeline, we'll follow up with an updated estimate and, when required, the option to wait or cancel for a refund.

Tracking
You'll receive a confirmation email with tracking information when it's available. Tracking updates can take time to appear after the carrier receives the package.

Lost, Stolen, or Delayed Packages
Once an order is transferred to the carrier, delivery timing is out of our hands, and we aren't responsible for packages stolen after confirmed delivery. If your package seems lost or delayed, email support@sandhill-sports.com and we'll help you work with the carrier.

Shipping Address Accuracy
You're responsible for entering accurate shipping information at checkout. We aren't responsible for delays, lost packages, or added costs caused by an incorrect or incomplete address.