Returns

30 Days

Standard Return

Free

U.S. Return Shipping

How to Start a Return or Exchange

Email support@sandhill-sports.com with your order number, product name, reason for the request, and photos of the item and packaging if applicable. Do not ship anything back without return authorization and instructions from us first.

Standard Return

30 Days, Full Refund

Eligible products may be returned for a full refund within 30 days of delivery. The item must be unused, uninstalled, unridden, clean, in original condition and packaging, and returned complete with all parts, accessories, manuals, tags, and hardware. Free standard return shipping is included for eligible U.S. returns when you use the label we provide.

Non-Returnable Items

Installed, ridden, or used frames, wheels, components, or apparel
Framesets with cut steerers, modifications, or signs of installation
Wheels that have been ridden, taped, mounted, or installed
Custom, special-order, or final sale items, unless otherwise stated
Items damaged by improper installation, misuse, crashes, neglect, or modification
Gift cards

Exchanges

Return the item you have, then place a separate order for the new one once your return is accepted. For framesets, wheels, and special-order products, exchanges may be limited by inventory and shipping timelines.

Pre-Order Cancellations

Pre-orders may be canceled any time before shipment for a full refund. Out-of-stock items usually become available again in 1–2 months; if your timeline changes, we'll follow up with an updated estimate.

Damaged or Incorrect Items

Inspect your order as soon as it arrives. If it's damaged, defective, or incorrect, email support@sandhill-sports.com right away with your order number, photos of the item and packaging, and a description of the issue.

Refund Processing

Approved refunds are issued as store credit or to the original payment method. Please allow 5–10 business days for the refund to appear; timing can vary by bank or payment provider.