Rider Support

Shipping & Pre-Orders

Sandhill Sports LLC currently ships to customers within the United States only.

U.S. Only

Shipping Coverage

1–3 Days

Order Processing

1–2 Wks

Expedited Air

4–5 Wks

Standard Sea

Current Shipping

Two Ways to Get It Faster or Cheaper

Most framesets and wheels currently ship directly from our factory partner in China. At checkout, choose Expedited Air (arrives 1–2 weeks after processing and shipment) or Standard Sea (arrives 4–5 weeks after processing and shipment). Prices vary by product, destination, and method, and are shown at checkout.

Order Processing

Processing time is typically 1–3 business days before shipment: the time it takes us to confirm your order, prepare fulfillment, and coordinate with our supplier or warehouse. Shipping estimates begin once processing is complete and the order has shipped.

Coming October 2026

U.S. Warehouse Fulfillment

We expect to begin fulfilling select products from a U.S. warehouse in October 2026. Once available, eligible in-stock products should ship domestically and arrive in about 1 week after processing, depending on carrier and destination. Availability may vary by product, size, color, and inventory.

Pre-Orders & Out-of-Stock Items

You can pre-order out-of-stock sizes, colors, or products when available. We'll send an estimated timeline by email, usually 1–2 months, and you can cancel any time before shipment for a full refund.

Shipping Delays

Estimated shipping times can vary due to production, customs, carrier delays, weather, holidays, or other factors outside our control. If your order is delayed beyond the stated timeline, we'll follow up with an updated estimate and, when required, the option to wait or cancel for a refund.

Tracking

You'll receive a confirmation email with tracking information when it's available. Tracking updates can take time to appear after the carrier receives the package.

Lost, Stolen, or Delayed Packages

Once an order is transferred to the carrier, delivery timing is out of our hands, and we aren't responsible for packages stolen after confirmed delivery. If your package seems lost or delayed, email support@sandhill-sports.com and we'll help you work with the carrier.

Shipping Address Accuracy

You're responsible for entering accurate shipping information at checkout. We aren't responsible for delays, lost packages, or added costs caused by an incorrect or incomplete address.

Questions about your order?

Contact Us