Refund policy

Standard returns and exchanges for eligible Sandhill Sports products.

How to Start a Return or Exchange
Email support@sandhill-sports.com with your order number, product name, reason for the request, and photos of the item and packaging if applicable. Do not ship anything back without return authorization and instructions from us first.

30-Day Standard Return
Eligible products may be returned for a full refund within 30 days of delivery. The item must be unused, uninstalled, unridden, clean, in original condition and packaging, and returned complete with all parts, accessories, manuals, tags, and hardware. Free standard return shipping is included for eligible U.S. returns when you use the label we provide.

Non-Returnable Items
- Installed, ridden, or used frames, wheels, components, or apparel
- Framesets with cut steerers, modifications, or signs of installation
- Wheels that have been ridden, taped, mounted, or installed
- Custom, special-order, or final sale items, unless otherwise stated
- Items damaged by improper installation, misuse, crashes, neglect, or modification
- Gift cards

Exchanges
Return the item you have, then place a separate order for the new one once your return is accepted. For framesets, wheels, and special-order products, exchanges may be limited by inventory and shipping timelines.

Pre-Order Cancellations
Pre-orders may be canceled any time before shipment for a full refund. Out-of-stock items usually become available again in 1-2 months; if your timeline changes, we'll follow up with an updated estimate.

Damaged or Incorrect Items
Inspect your order as soon as it arrives. If it's damaged, defective, or incorrect, email support@sandhill-sports.com right away with your order number, photos of the item and packaging, and a description of the issue.

Refund Processing
Approved refunds are issued as store credit or to the original payment method. Please allow 5-10 business days for the refund to appear; timing can vary by bank or payment provider.