Rider Support
Warranty
Sandhill Sports LLC stands behind the products we sell and works with our brand partners and suppliers to support riders when legitimate product issues arise.
5 Years
Limited Warranty
Original Purchaser
Non-Transferable
What's Covered
5 Years Against Defects
Eligible framesets and wheels purchased directly from Sandhill Sports LLC are covered by a 5-Year Limited Warranty against manufacturing defects in materials and workmanship, beginning on the original delivery date. This applies to the original purchaser only. Covered issues include manufacturing, material, or production defects that occur under normal intended use.
What's Not Covered
- Normal wear and tear, or cosmetic scratches, chips, and paint wear
- Damage from crashes, impacts, accidents, or racing incidents
- Damage from travel, transportation, or improper storage
- Damage from improper installation, incorrect torque, or improper assembly
- Damage from incompatible parts, misuse, neglect, or modification
- Unauthorized repairs or use outside the product's intended purpose
- Labor, bike shop, fitting, or installation costs
- Shipping costs unless specifically approved
- Products purchased secondhand or from an unauthorized seller
Professional Installation
Framesets, wheels, and other technical cycling products should be installed and inspected by a qualified bicycle mechanic. Improper assembly, installation, maintenance, modification, or use may void warranty eligibility.
How to File a Claim
Email support@sandhill-sports.com with your order number, product name, description of the issue, photos or videos of the issue and the complete product, and, if applicable, photos of your bike or wheel setup and proof of professional installation. We may request additional documentation before approving a claim. Do not ship anything back without return authorization from us first.
Warranty vs. Crash Replacement
Warranty covers manufacturing defects in materials or workmanship. Crash Replacement applies when a product is damaged by a crash, impact, accident, racing incident, or another external event. We'll review your submission to determine which applies, and may offer Crash Replacement if the issue isn't clearly a manufacturing defect.
Resolution
An approved claim may result in repair, replacement, store credit, refund, or a manufacturer-supported remedy, depending on the product and issue. Replacement is subject to availability; if the same model, size, or color is unavailable, we may offer a comparable replacement.